Success Stories

Penny’s Success Story

With Entrust Care Partnership and employer partner Stratford Racecourse

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Penny joined the Pathway to Employment with a passion for customer service. Having proved week on week that she understood how to provide great service to our customers in the community cafe, we asked her to support a couple of events.

Her confidence had grown and we knew she would be great. At our book launch, Penny welcomed everyone who attended, spoke to them, directed them to their seats and gave them information about how to buy the book. She did such a fantastic job and made everyone feel so welcome.

Getting to know Penny, her passion for customer service was clear but we also learnt that one of her interests was also a great passion, horse racing.

She has a huge amount of knowledge about the sport and loves to attend race days. We always want to help our Trainees find a job in an area they are passionate about, where possible, so we approached Stratford Race Course.

After an interview and a look around to meet some of the staff, Penny was offered a Race Day job. Such an exciting day.

Penny often works at one of the private events on the day, welcoming customers and making them comfortable. Penny really knows her racing and is incredibly knowledgeable about jockeys, horses and stables and can share that passion with the race day goers.

“The training given helped to consolidate what she had previously learnt at college in a hands-on situation, and boosted her confidence when taking orders, operating a till and serving customers. She also very much enjoyed learning new cooking skills in the kitchen.

“The support offered by Entrust Care Partnership was great and through the Employment Development Manager she obtained an interview at Stratford racecourse, where she secured a paid job on racedays helping in the cafe and meeting and greeting in the restaurant. As horse racing is a very special interest of hers, this is ideal employment for her. This of course has enhanced her self esteem.”


Penny's Mum

“Penny seems very happy and she has fitted in with the team. Apart from doing fewer hours, she isn’t treated any differently to any other member, offering total inclusion, of which we are proud!”

Wendy Rollason

Stratford Racecourse Manager

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