Penny joined the Pathway to Employment with a passion for customer service. Having proved week on week that she understood how to provide great service to our customers in the community cafe, we asked her to support a couple of events.

Her confidence had grown and we knew she would be great. At our book launch, Penny welcomed everyone who attended, spoke to them, directed them to their seats and gave them information about how to buy the book. She did such a fantastic job and made everyone feel so welcome.

Getting to know Penny, her passion for customer service was clear but we also learnt that one of her interests was also a great passion, horse racing.

She has a huge amount of knowledge about the sport and loves to attend race days. We always want to help our Trainees find a job in an area they are passionate about, where possible, so we approached Stratford Race Course.

After an interview and a look around to meet some of the staff, Penny was offered a Race Day job. Such an exciting day.

Penny often works at one of the private events on the day, welcoming customers and making them comfortable. Penny really knows her racing and is incredibly knowledgeable about jockeys, horses and stables and can share that passion with the race day goers.